Terms of Use

Last updated: 4 November 2026

These Terms of Use govern your use of the Mucka platform and services, including our website at mucka.ai. By accessing or using Mucka, you agree to be bound by these terms. If you do not agree, please do not use the service.

1. Introduction

Alright Mucka Limited (trading as Mucka), company number 16713216, ("Mucka", "we", "our", or "us") provides an AI-powered job management platform for tradespeople. These terms, together with our Privacy Policy and Responsible AI Policy, form the agreement between you and Mucka.

In these terms, "the Services" means the Mucka web app, the Mucka mobile apps, our integrations and connections, and our website at mucka.ai. If you use our website without a Mucka account, sections 2, 5, 9 and 12 apply to your use of it.

2. Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use Mucka for your personal or business use in accordance with these terms. We reserve all rights not expressly granted to you. This licence does not include:

  • The right to sublicence, resell, or redistribute the platform
  • The right to use the platform for any unlawful purpose

2.1 Protecting Mucka

You must not, and must not help or allow anyone else to:

  • Copy, modify, adapt, decompile or reverse engineer the Services, or try to derive their source code, or create derivative works from them, except where the law allows
  • Use the Services, or anything you learn from using them, to build, design, test or market a product that competes with Mucka or is substantially similar to it
  • Reproduce or imitate the look and feel, screens, layouts or workflows of the Services in any competing product
  • Access or use the Services on behalf of a competitor, or to gather information for a competing product
  • Use scrapers, robots, crawlers or other automated tools to access the Services or extract data or content from them, except through features we provide for that purpose, such as our integrations and the connection described in section 6.1
  • Systematically extract data or content from the Services to build a database, dataset or competing service
  • Use the Services, their content or their outputs to train, fine-tune or evaluate an AI model or other system designed to replicate the Services
  • Remove or obscure any copyright, trade mark or other notice in the Services
  • Get around any security feature, or any user, seat or usage limit of your plan

This section does not limit what you can do with your own content, including the quotes, invoices and records you create in Mucka or export from it. Nothing in these terms restricts anything the law entitles you to do that cannot be excluded by contract.

2.2 Confidentiality

Some of what you see in the Services is not public, such as features in early access or testing, unreleased designs, and pricing or terms offered to you individually. You must keep it confidential and not share it outside your business, unless we have made it public or the law requires you to disclose it.

2.3 Feedback

If you send us ideas, suggestions or other feedback about the Services, you assign to us all rights in that feedback with full title guarantee, and we may use it however we like without paying you or crediting you. Where a right cannot be assigned, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it.

2.4 If these restrictions are breached

If you breach sections 2.1 or 2.2, we may suspend or close your account straight away, without notice. A breach of this kind can cause us harm that money alone cannot put right, so we may also apply to court for an injunction to stop it, and we may claim damages and use any other remedy available to us, including under copyright, design, trade mark and database law. We may also write to you demanding that you stop.

3. User Obligations

By using Mucka, you agree to:

  • Confirm you are at least 18 years old, or the age of legal majority in your jurisdiction, and that you have authority to enter into this agreement on behalf of yourself or your business
  • Provide accurate and up-to-date information when creating your account
  • Keep your account credentials secure and confidential
  • Use the service in compliance with all applicable laws and regulations
  • Not attempt to gain unauthorised access to any part of the platform
  • Not use the platform in a manner that could damage, disable, or impair the service

4. Subscriptions and Payments

Mucka offers free and paid subscription plans. By selecting a paid plan, you agree to:

  • Pay the applicable fees as described at the time of purchase
  • Subscriptions renew automatically unless cancelled before the renewal date
  • Refunds are handled on a case-by-case basis in accordance with applicable consumer rights

How your payment is taken depends on where you subscribe. Subscriptions purchased on the web are processed by Stripe. Subscriptions purchased within the iOS app are processed through Apple's in-app purchase system, and subscriptions purchased within the Android app are processed through Google Play billing. The subscription title, length, and price applicable to you are displayed at the point of purchase. See Section 13.2 for the terms that apply to subscriptions bought through the app stores.

Referral discounts apply only to subscriptions purchased online at app.mucka.ai. They cannot be applied to subscriptions bought through the Apple App Store or Google Play.

5. Intellectual Property

All intellectual property rights in the Services, including the software, code, algorithms, AI models, databases, design, screens, layouts, workflows, branding, and the content of our website, belong to Alright Mucka Limited or the people we license them from.

Your content (quotes, invoices, client data, job records) remains your property. By using the service, you grant us a limited licence to process your content solely for the purpose of providing the service.

6. AI Features

Mucka includes AI-powered features such as voice commands and automated content generation. You acknowledge that:

  • AI-generated content should be reviewed before use
  • We do not guarantee the accuracy of AI outputs
  • You are responsible for verifying all AI-generated quotes, invoices, and communications

For more information, see our Responsible AI Policy.

6.1 Using Mucka from ChatGPT or Claude

Workspace owners can connect Mucka to their own ChatGPT account (provided by OpenAI) or Claude account (provided by Anthropic) from Settings, Integrations, ChatGPT & Claude. If you do:

  • ChatGPT and Claude are third-party services. Your use of them is governed by your own agreement with OpenAI or Anthropic, not by these terms. We are not responsible for their availability, for what they say, or for how they store or use the information Mucka sends them at your request.
  • The connection acts as you, with the permissions your role has in Mucka. You are responsible for who can use the ChatGPT or Claude account you connect.
  • From ChatGPT or Claude, Mucka can look up your records, add customers, jobs and notes, pencil jobs into your diary and draft quotes. It cannot send anything to your customers, take payments or delete anything. Jobs it books stay pencilled and quotes stay drafts until you confirm and send them in Mucka, and you are responsible for checking them before you do, as with any AI-generated content under this section.
  • You must not use the connection to get around the permissions or limits of your Mucka plan, or to access a workspace you are not entitled to.
  • We may limit, suspend or change the connection, or the things it can do, at any time, for example to protect your data or our service. You can disconnect it at any time in Mucka, which stops access immediately.

6.2 Ordering parts from a merchant (beta)

Where it is switched on for your account, Mucka can prepare an order for parts from a merchant's website for you. If you use it:

  • Nothing is bought until you approve it. Before you approve, Mucka shows you the items, how many of each, the branch you collect from or the address it is delivered to, and the most the order can cost. You approve each order with your passkey.
  • Mucka finds the items from what you or your team asked for, and it can pick the wrong one. You are responsible for checking the basket before you approve it.
  • You are buying from the merchant, not from Mucka. Prices, stock, collection, delivery, returns and refunds are between you and the merchant, under the merchant's own terms, which are linked on the approval screen.
  • Payment is taken from the card you saved for supplier orders, which is held by our payment provider. We never see the card number. An order is never charged more than the amount you approved: if the total comes to more, Mucka stops and asks you again.
  • Only people whose role allows it can approve orders. As the workspace owner you decide who has that permission, and you are responsible for orders they approve.
  • We are not responsible for an item you approved that turns out to be wrong, or for what the merchant does with your order, except where the law does not allow us to exclude that responsibility.
  • This feature is in early access. We may limit, change or withdraw it at any time.

7. SMS Terms and Conditions

7.1 About Our SMS Programme

Alright Mucka Limited operates an SMS marketing programme to keep you informed about our products and services. By opting in to receive SMS marketing messages from Mucka, you agree to the terms set out in this section.

These SMS Terms and Conditions should be read alongside our Privacy Policy, which provides further detail on how we collect, use, and protect your personal data, including in relation to SMS marketing.

7.2 What Messages You Will Receive

By opting in, you consent to receive the following types of promotional SMS messages from Mucka:

  • Product updates and new feature announcements
  • Special offers, discounts, and promotions
  • Service enhancements and platform news

You may also receive non-marketing service messages (such as account alerts, job status updates, and payment confirmations) as part of your use of the Mucka platform. These service messages are not marketing communications and are sent on the basis of our legitimate interests or contractual necessity. They are not affected by your marketing opt-in or opt-out preferences.

7.3 Consent and Opt-In

You will only receive promotional SMS from Mucka if you have provided your express consent. Consent may be given by:

  • Ticking a clearly labelled opt-in box during account registration or within the platform
  • Responding affirmatively to an in-app or on-screen consent request
  • Texting a designated keyword (e.g., JOIN) to our SMS number

Consent is not a condition of purchasing any goods or services from Mucka. You may use the platform without opting in to SMS marketing.

We will never treat pre-ticked boxes, silence, or inactivity as consent.

Soft opt-in: If you are an existing Mucka customer and we obtained your contact details in the course of providing our services to you, we may send you promotional messages about our own similar products and services without requiring fresh opt-in consent, provided that: (a) you were given a clear opportunity to opt out when your details were first collected; and (b) every subsequent message includes a simple way to opt out. This is in accordance with Regulation 22(3) of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

7.4 Message Frequency

We will send no more than 4 promotional SMS messages per calendar month unless you have explicitly opted in to a higher frequency. Message frequency may vary depending on account activity and ongoing promotions.

7.5 Costs and Charges

Mucka does not charge you for receiving SMS messages. However, standard message and data rates from your mobile network provider may apply. Please contact your mobile provider for details of your messaging plan.

7.6 How to Opt Out

You can opt out of promotional SMS at any time by:

  • Replying STOP (or STOP ALL) to any promotional message you receive from us
  • Updating your communication preferences in your Mucka account settings
  • Contacting us at [email protected]

After you opt out, you will receive a one-time confirmation message. You will not receive any further promotional SMS from us unless you opt in again.

Opting out of promotional SMS will not affect service messages that are necessary for the operation of your account.

7.7 Help and Support

If you experience any issues with our SMS programme, you can:

7.8 Eligibility

Our SMS marketing programme is available to UK mobile numbers. You must be at least 16 years of age to opt in to SMS marketing from Mucka.

7.9 Changes to These SMS Terms

We may update these SMS terms from time to time. If we make material changes, we will notify you by SMS, email, or through the platform before the changes take effect. Continued participation in the SMS programme after changes take effect constitutes acceptance of the updated terms.

7.10 Programme Operator

This SMS programme is operated by:

Alright Mucka Limited (trading as Mucka)
Company number: 16713216
Registered office address on file with Companies House
Email: [email protected]
ICO Registration Reference: ZC023304

For full details on how we handle your personal data, please see our Privacy Policy.

8. Data Processing Terms

Where Mucka processes personal data on behalf of tradespeople using the platform (including end-customer contact details for quotes, invoices, job communications, and SMS notifications), we do so as a data processor. The following terms apply in accordance with UK GDPR Article 28.

8.1 Scope of Processing

We will process end-customer personal data solely for the purpose of providing the Mucka platform services as instructed by the tradesperson, including:

  • Delivering quotes, invoices, and job-related communications
  • Sending SMS notifications and reminders to end-customers on the tradesperson's behalf (via Twilio)
  • Storing and displaying client records within the platform

8.2 Tradesperson Obligations

As the data controller for your end-customers' personal data, you (the tradesperson) are responsible for:

  • Ensuring you have a lawful basis for providing end-customer data to Mucka
  • Obtaining valid consent (where required under PECR) before instructing Mucka to send promotional SMS to your end-customers
  • Responding to data subject rights requests from your end-customers (we will assist as required)
  • Informing your end-customers about how their data will be processed, including by Mucka as your processor

8.3 Our Obligations as Processor

Mucka will:

  • Process end-customer data only on your documented instructions
  • Ensure that persons authorised to process the data are subject to confidentiality obligations
  • Implement appropriate technical and organisational security measures
  • Not engage a sub-processor without your prior general authorisation (a current list of sub-processors is available on request)
  • Assist you in responding to data subject rights requests
  • Delete or return end-customer personal data on termination of your account, unless retention is required by law
  • Make available information necessary to demonstrate compliance and allow for audits

8.4 Sub-Processors

We use the following categories of sub-processor to deliver our services:

  • SMS delivery: Twilio Inc. (United States)
  • Hosting and infrastructure: as disclosed in our Privacy Policy
  • Payment processing: as disclosed in our Privacy Policy

We will notify you of any intended changes to sub-processors, giving you the opportunity to object.

When you connect Mucka to your own ChatGPT or Claude account, OpenAI and Anthropic receive the information you ask about as your chosen service providers under your own agreement with them. They are not our sub-processors for that information, and you are responsible, as the business that holds your customers' details, for deciding whether to send it to them (see section 8.2).

9. Limitation of Liability

Mucka is provided "as is" without warranties of any kind. To the fullest extent permitted by law:

  • We do not guarantee uninterrupted or error-free service
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you've paid for the service in the preceding 12 months

10. Termination

Either party may terminate the agreement at any time. Upon termination:

  • Your access to the platform will cease immediately
  • Your data will be retained for 3 months before permanent deletion
  • You may request an export of your data before deletion
  • End-customer data processed on your behalf will be deleted or returned in accordance with Section 8.3

We may also suspend or close your account straight away if you seriously or repeatedly breach these terms, including section 2.

Sections 2, 5, 8, 9 and 12, and any other terms that by their nature are meant to continue, still apply after the agreement ends.

11. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

12. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the service will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Mobile App

The Mucka mobile app is distributed via the Apple App Store and Google Play Store. The following terms apply in addition to the rest of this agreement when you use the mobile app.

13.1 Third-party app stores

This agreement is between you and Alright Mucka Limited only. Apple Inc. and Google LLC are not parties to this agreement and bear no responsibility for the Mucka app, its content, or any claims relating to it. Any claim arising from your use of the app must be directed to Alright Mucka Limited. Apple and Google may, however, enforce this agreement against you as third-party beneficiaries.

13.2 In-app purchases

You can purchase a Mucka subscription within the iOS app through Apple's in-app purchase system, and within the Android app through Google Play billing. Payment for these in-app purchases is charged to your Apple ID or Google account, as applicable.

Subscriptions purchased through the app stores are auto-renewable. They renew automatically for the same period unless you cancel at least 24 hours before the end of the current billing period. After purchase, you can manage or cancel your subscription at any time through your Apple ID or Google account settings. The applicable subscription title, length, and price are shown at the point of purchase.

Subscriptions purchased on the web are handled separately by Stripe, as described in Section 4.

13.3 Device compatibility

The Mucka app supports recent versions of iOS and Android. We do not guarantee compatibility with jailbroken, rooted, or otherwise modified devices, or with operating system versions no longer supported by Apple or Google.

14. Contact

For questions about these terms, contact us at: