Terms of Use

Last updated: April 2026

These Terms of Use govern your use of the Mucka platform and services. By accessing or using Mucka, you agree to be bound by these terms. If you do not agree, please do not use the service.

1. Introduction

Alright Mucka Limited (trading as Mucka), company number 16713216, ("Mucka", "we", "our", or "us") provides an AI-powered job management platform for tradespeople. These terms, together with our Privacy Policy and Responsible AI Policy, form the agreement between you and Mucka.

2. Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use Mucka for your personal or business use in accordance with these terms. This licence does not include:

  • The right to sublicence, resell, or redistribute the platform
  • The right to modify, reverse-engineer, or create derivative works
  • The right to use the platform for any unlawful purpose

3. User Obligations

By using Mucka, you agree to:

  • Provide accurate and up-to-date information when creating your account
  • Keep your account credentials secure and confidential
  • Use the service in compliance with all applicable laws and regulations
  • Not attempt to gain unauthorised access to any part of the platform
  • Not use the platform in a manner that could damage, disable, or impair the service

4. Subscriptions and Payments

Mucka offers free and paid subscription plans. By selecting a paid plan, you agree to:

  • Pay the applicable fees as described at the time of purchase
  • Subscriptions renew automatically unless cancelled before the renewal date
  • Refunds are handled on a case-by-case basis in accordance with applicable consumer rights

5. Intellectual Property

All intellectual property rights in the Mucka platform — including software, design, branding, and AI models — belong to Alright Mucka Limited.

Your content (quotes, invoices, client data, job records) remains your property. By using the service, you grant us a limited licence to process your content solely for the purpose of providing the service.

6. AI Features

Mucka includes AI-powered features such as voice commands and automated content generation. You acknowledge that:

  • AI-generated content should be reviewed before use
  • We do not guarantee the accuracy of AI outputs
  • You are responsible for verifying all AI-generated quotes, invoices, and communications

For more information, see our Responsible AI Policy.

7. SMS Terms and Conditions

7.1 About Our SMS Programme

Alright Mucka Limited operates an SMS marketing programme to keep you informed about our products and services. By opting in to receive SMS marketing messages from Mucka, you agree to the terms set out in this section.

These SMS Terms and Conditions should be read alongside our Privacy Policy, which provides further detail on how we collect, use, and protect your personal data, including in relation to SMS marketing.

7.2 What Messages You Will Receive

By opting in, you consent to receive the following types of promotional SMS messages from Mucka:

  • Product updates and new feature announcements
  • Special offers, discounts, and promotions
  • Service enhancements and platform news

You may also receive non-marketing service messages (such as account alerts, job status updates, and payment confirmations) as part of your use of the Mucka platform. These service messages are not marketing communications and are sent on the basis of our legitimate interests or contractual necessity. They are not affected by your marketing opt-in or opt-out preferences.

7.3 Consent and Opt-In

You will only receive promotional SMS from Mucka if you have provided your express consent. Consent may be given by:

  • Ticking a clearly labelled opt-in box during account registration or within the platform
  • Responding affirmatively to an in-app or on-screen consent request
  • Texting a designated keyword (e.g., JOIN) to our SMS number

Consent is not a condition of purchasing any goods or services from Mucka. You may use the platform without opting in to SMS marketing.

We will never treat pre-ticked boxes, silence, or inactivity as consent.

Soft opt-in: If you are an existing Mucka customer and we obtained your contact details in the course of providing our services to you, we may send you promotional messages about our own similar products and services without requiring fresh opt-in consent, provided that: (a) you were given a clear opportunity to opt out when your details were first collected; and (b) every subsequent message includes a simple way to opt out. This is in accordance with Regulation 22(3) of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

7.4 Message Frequency

We will send no more than 4 promotional SMS messages per calendar month unless you have explicitly opted in to a higher frequency. Message frequency may vary depending on account activity and ongoing promotions.

7.5 Costs and Charges

Mucka does not charge you for receiving SMS messages. However, standard message and data rates from your mobile network provider may apply. Please contact your mobile provider for details of your messaging plan.

7.6 How to Opt Out

You can opt out of promotional SMS at any time by:

  • Replying STOP (or STOP ALL) to any promotional message you receive from us
  • Updating your communication preferences in your Mucka account settings
  • Contacting us at [email protected]

After you opt out, you will receive a one-time confirmation message. You will not receive any further promotional SMS from us unless you opt in again.

Opting out of promotional SMS will not affect service messages that are necessary for the operation of your account.

7.7 Help and Support

If you experience any issues with our SMS programme, you can:

7.8 Eligibility

Our SMS marketing programme is available to UK mobile numbers. You must be at least 16 years of age to opt in to SMS marketing from Mucka.

7.9 Changes to These SMS Terms

We may update these SMS terms from time to time. If we make material changes, we will notify you by SMS, email, or through the platform before the changes take effect. Continued participation in the SMS programme after changes take effect constitutes acceptance of the updated terms.

7.10 Programme Operator

This SMS programme is operated by:

Alright Mucka Limited (trading as Mucka)
Company number: 16713216
Registered office address on file with Companies House
Email: [email protected]
ICO Registration Reference: ZC023304

For full details on how we handle your personal data, please see our Privacy Policy.

8. Data Processing Terms

Where Mucka processes personal data on behalf of tradespeople using the platform (including end-customer contact details for quotes, invoices, job communications, and SMS notifications), we do so as a data processor. The following terms apply in accordance with UK GDPR Article 28.

8.1 Scope of Processing

We will process end-customer personal data solely for the purpose of providing the Mucka platform services as instructed by the tradesperson, including:

  • Delivering quotes, invoices, and job-related communications
  • Sending SMS notifications and reminders to end-customers on the tradesperson's behalf (via Twilio)
  • Storing and displaying client records within the platform

8.2 Tradesperson Obligations

As the data controller for your end-customers' personal data, you (the tradesperson) are responsible for:

  • Ensuring you have a lawful basis for providing end-customer data to Mucka
  • Obtaining valid consent (where required under PECR) before instructing Mucka to send promotional SMS to your end-customers
  • Responding to data subject rights requests from your end-customers (we will assist as required)
  • Informing your end-customers about how their data will be processed, including by Mucka as your processor

8.3 Our Obligations as Processor

Mucka will:

  • Process end-customer data only on your documented instructions
  • Ensure that persons authorised to process the data are subject to confidentiality obligations
  • Implement appropriate technical and organisational security measures
  • Not engage a sub-processor without your prior general authorisation (a current list of sub-processors is available on request)
  • Assist you in responding to data subject rights requests
  • Delete or return end-customer personal data on termination of your account, unless retention is required by law
  • Make available information necessary to demonstrate compliance and allow for audits

8.4 Sub-Processors

We use the following categories of sub-processor to deliver our services:

  • SMS delivery: Twilio Inc. (United States)
  • Hosting and infrastructure: as disclosed in our Privacy Policy
  • Payment processing: as disclosed in our Privacy Policy

We will notify you of any intended changes to sub-processors, giving you the opportunity to object.

9. Limitation of Liability

Mucka is provided "as is" without warranties of any kind. To the fullest extent permitted by law:

  • We do not guarantee uninterrupted or error-free service
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you've paid for the service in the preceding 12 months

10. Termination

Either party may terminate the agreement at any time. Upon termination:

  • Your access to the platform will cease immediately
  • Your data will be retained for 3 months before permanent deletion
  • You may request an export of your data before deletion
  • End-customer data processed on your behalf will be deleted or returned in accordance with Section 8.3

11. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

12. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the service will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these terms, contact us at: