Got questions? We've got answers.

Mucka is an AI-powered operating system for trades businesses. Think of it as an experienced operations manager that watches your jobs, schedule, clients and money, then prepares the admin for you to approve. You can talk to it, message it, or use the dashboard.

UK trades businesses of every size, from solo owners and one-van operations up to teams of 10 or more engineers. Owners and office staff use the dashboard; engineers in the field use WhatsApp, the mobile app or voice, with nothing new to learn.

It handles admin on the go, so you avoid a backlog of paperwork in the evenings. Create quotes, send invoices, manage your diary and chase payments, all by voice or message.

Yes. Mucka is cross-trade, built especially for gas, electrical, plumbing and general building, and works just as well for carpenters, builders and more.

No. Mucka is designed to feel like familiar messaging apps, powered by intelligent voice recognition.

Yes. Voice is optional. The app works like any client management tool where you can type or tap.

It uses natural language processing and is highly accurate. Very noisy environments may affect it, so you can switch to text in those cases.

Both. There are native iOS and Android apps on the Apple App Store and Google Play, plus a desktop dashboard at app.mucka.ai. Everything syncs via the cloud.

Yes. Mucka is built for hands-free use. Ask it out loud in the app, message it on WhatsApp, or phone Mucka and talk to it like a person.

Yes. Create professional PDF quotes in seconds. You can also send Live Quotes as a web page the customer opens, accepts and e-signs online.

Yes. It generates professional invoices with payment tracking and aged-debt reporting, and syncs two-way with Xero, QuickBooks and FreeAgent.

Yes. Two-way sync with Xero, QuickBooks and FreeAgent for invoices, payments and contacts, plus calendar sync with Google Calendar and Microsoft 365.

Yes. Mucka handles VAT, CIS suffered tracking for subcontractors, and the VAT domestic reverse charge where it applies.

Yes. Issue digital CP12 and Landlord Gas Safety Records, plus other record types, straight from the job, with a PDF emailed to the client.

Yes. It tracks recurring services like annual boiler services and drafts a reminder when one is due, and it drafts running-late texts to clients. You approve the send.

Yes. Add on-site notes and photos to any job straight from the mobile app.

Yes. It can send WhatsApp updates, chase quotes and invoices, email quotes and certificates, and reply to reviews. Nothing goes out until you approve it with one tap.

No. Mucka prepares actions and suggests them, but nothing is sent, called or moved until you approve it. You are always in control.

Mostly through WhatsApp. They get a morning brief with the day's jobs and reply "on my way", "on site" or "done". There is no new app for them to learn.

Yes. The AI Receptionist answers your business line, books jobs and takes messages using your own diary. You keep your existing number. It is in early access now.

Mucka does not replace your accountant. It syncs with Xero, QuickBooks and FreeAgent so your books stay up to date.

There is a free plan to get started. Solo is £29 per month and Team is £39 per user per month, with custom builds for bigger operations. Paid plans start with a 14-day free trial, no card needed.

Paid plans come with 60 minutes of AI Receptionist time included. On Solo that's 60 minutes; on Team it's 60 minutes free per user. It isn't part of the free plan. If you need more, you can buy a pack of 500 extra minutes for £45. Minute packs don't expire, so any minutes you buy stay on your account until you use them, with no monthly reset.

Yes, a 14-day free trial is standard, with no card needed up front.

If you don't subscribe, your workspace drops to the Free Forever plan. You keep your data along with manual quoting and invoicing and a light AI allowance. You are never locked out of your own data.

No. What you see is what you pay.

Yes, no long-term contracts.

Yes. We are registered with the Information Commissioner's Office under reference ZC023304.

Card payments are handled by Stripe under PCI-DSS Level 1, so card numbers never touch Mucka. Your business data is held in secure cloud storage with per-workspace isolation.

Your account and service data is kept for up to 12 months after you close your account, then deleted. You can export or request deletion of your data at any time.

Email us at [email protected] or use the support form. We can also arrange a phone or video call to talk anything through. Training videos are on the Support page.

Yes. Mucka onboards you conversationally when you sign up, and there are training videos plus a support team on hand to help.

Mucka currently needs an internet connection (5G or WiFi).

Yes. Team plans add job assignment across the crew, a shared calendar and schedule, and a live job tracking dashboard.

Absolutely. Feature requests are actively encouraged. Get in touch via the support page.